Return & Refund Policy

At Hellstar Hoodie Co., customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, the item must be unused, unworn, and in the same condition as received, with original tags and packaging intact.

• Certain items, such as limited edition drops or sale items, may not be eligible for return. This will be clearly stated on the product page.

• To start a return, please contact us at 📧 shop@hellstarhoodieco.com with your order number and reason for return.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment within 5–10 business days, depending on your bank or payment provider.

• Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was defective or incorrect.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange for another size or style, please return your original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at 📧 shop@hellstarhoodieco.com. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

• Gift cards

• Final sale or clearance items

• Worn, washed, or altered products

How to Initiate a Return

1. Email our support team at shop@hellstarhoodieco.com.

2. Include your order number, reason for return, and photos if applicable.

3. Our team will provide you with return instructions and the return address.